Refund policy
Last updated: August 12, 2026
At GOTTIWEARS, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.
30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn and unused
- Free from stains, makeup, perfume, deodorant, pet hair, or other signs of wear
- Have all original tags attached
- In its original packaging, where applicable
- Accompanied by your receipt, order number, or other proof of purchase
Items that do not meet these requirements may be refused and returned to the customer.
How to Start a Return
To start a return, please contact us at help@gottiwears.shop within 30 days of receiving your order.
Please include your:
- Full name
- Order number
- Item(s) you would like to return
- Reason for the return
- Photos of the item if the item is damaged, defective, or incorrect
Please do not send an item back before contacting us and receiving return instructions. Items sent back without first requesting a return may not be accepted.
If your return is approved, we will provide you with instructions on where and how to send your return.
Return Address:
GOTTIWEARS
1402 Toshiba Dr, Apt C1
Lebanon, TN 37087
United States
Return Shipping
Unless the item is defective, damaged, or we sent you the wrong item, the customer is responsible for the cost of return shipping.
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, please contact us before shipping the item back. If approved, we will provide instructions regarding return shipping.
We recommend using a trackable shipping service when returning an item. GOTTIWEARS is not responsible for returns that are lost or damaged while being shipped back to us without tracking or proof of delivery.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you received the wrong item, contact us at help@gottiwears.shop as soon as possible so we can evaluate the issue and make it right.
Please include your order number and clear photos showing the item and the issue.
Do not send damaged, defective, or incorrect items back without contacting us first.
Non-Returnable Items
Certain items may not be eligible for return.
We do not accept returns for:
- Sale or clearance items
- Gift cards
- Personalized or custom-made items
- Items marked as final sale
- Items that have been worn, washed, altered, or damaged after delivery
- Items without their original tags, when tags were provided
- Items showing signs of use, stains, makeup, perfume, deodorant, pet hair, or other wear
- Items returned outside the 30-day return period
If you are unsure whether an item is eligible for return, please contact us at help@gottiwears.shop before sending it back.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or style, the fastest option is to return the original item, subject to our return policy, and place a new order for the item you want.
A new purchase is subject to current product availability and pricing.
Order Cancellations
Because orders may be processed quickly, we cannot guarantee that an order can be canceled after it has been placed.
If you need to cancel or change an order, contact us as soon as possible at help@gottiwears.shop with your order number.
If your order has already been processed or shipped, it may no longer be possible to cancel it. In that case, you may return the eligible item according to our 30-day return policy.
Refunds
Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.
We will notify you by email once your return has been received and inspected and will let you know whether your refund has been approved or declined.
If your return is approved, your refund will be issued to the original payment method.
Please allow up to 10 business days for GOTTIWEARS to process an approved refund. After we issue the refund, your bank or credit card company may require additional time to post the funds to your account.
If more than 15 business days have passed after we have approved your refund and you have not received it, please contact us at help@gottiwears.shop.
Refund Amount
Approved refunds will generally cover the purchase price of the eligible returned merchandise.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part, such as receiving an incorrect or defective item.
Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or incorrectly shipped by GOTTIWEARS.
Rejected Returns
If an item does not meet the requirements of this Return & Refund Policy, we may reject the return and decline to issue a refund.
If a return is rejected, we may contact you regarding the item and provide instructions for having it returned to you.
Late Returns
Returns requested more than 30 days after the date the order was received may not be accepted.
We encourage you to contact us as soon as possible if you experience an issue with your order.
European Union 14-Day Cooling-Off Period
If merchandise is shipped to a customer in the European Union, applicable consumer laws may provide a right to cancel or return an order within 14 days without providing a reason.
Where applicable, this right is subject to the requirements and exceptions established by applicable law.
Nothing in this policy is intended to limit any rights that consumers may have under applicable law.
Questions About Returns
If you have any questions about our Return & Refund Policy, please contact us:
GOTTIWEARS
Email: help@gottiwears.shop
Website: www.gottiwears.shop
Address: 1402 Toshiba Dr, Apt C1, Lebanon, TN 37087, United States